Zendesk, Inc.

Zendesk, Inc. operates as a provider of customer service and contact center software solutions, offering professional services and AI-powered tools to help businesses manage and automate customer support operations. The company provides a customer service platform that includes workflow customization, data management, workspace configuration, and integrations with daily systems. It offers omnichannel support across email, voice, messaging, and social media, along with AI-powered assistance for automating routine tasks and enhancing agent productivity. Zendesk delivers professional services such as strategic implementation, custom app development, integration work, and ongoing consulting, as well as workforce management, quality assurance tools, real-time analytics, and dashboards. The company supplies employee service solutions, security features, and compliance support for industries such as banking, insurance, and fintech. Zendesk serves professional clients across banking, insurance, and fintech industries, as well as contact centers and customer service teams in various sectors, including large companies and organizations seeking customer experience and employee service solutions. The company was founded in 2007 and is based in San Francisco, California.